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'Building Client Sovereignty in Electronic Commerce: A best practice model for business'

The Minister for Financial Services & Regulation, the Hon Joe Hockey MP, has released a new publication called 'Building Client Sovereignty in Electronic Commerce: A best practice model for business'. This Best Practice Model provides guidance to businesses and enhances consumer sovereignty by giving consumer information on what businesses should do when dealing with consumers over the Internet and involves four key elements - protection, information, choice and redress.

Detailed information on the Best Practice Model can be found at http://www.treasury.gov.au/ecommerce, or by contacting the Department of the Treasury at:

Treasury Building
Parkes Place
PARKES ACT 2600

The Best Practice Model calls for businesses that choose to abide by its guidelines to clearly state their business practices with respect to:

Existing Laws and Regulations
Fair Business Practices
Accessibility
Disability Access
Advertising and Marketing
Engaging with Minors
Information - Identification of the Business
Information – Contractual
Contracts
Privacy
Payment
Security and Authentication
Internal Complaint Handling
External Dispute Resolution
Applicable Law and Forum
Code Administration

 
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